At Pillar and Vine LLC, we strive to provide the highest quality products and customer satisfaction. If for any reason you are not satisfied with your purchase, we offer the following refund policy:
To be eligible for a refund, please ensure the following conditions are met:
The product is unopened, sealed, and in its original packaging.
The product was purchased directly from our website or authorized retailers.
The refund request is made within 30 days of the original purchase date.
To initiate a refund, please follow these steps:
Contact our customer service team via pillarandvineofficial@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
Carefully package the product to prevent damage during transit.
Return the product to the address provided by our customer service team.
Once we receive the returned product, we will process the refund within 10 business days.
The refund amount will include the full purchase price of the product, minus any applicable shipping costs, unless the product was damaged or defective.
Please note that we cannot offer refunds or replacements for:
Products that have been opened or used.
Products purchased from unauthorized retailers.
Shipping costs, unless the product was damaged or defective.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within 3 days of delivery. We will provide a replacement or full refund, including shipping costs.
Orders may be cancelled within 24 hours of placement, provided the order has not been shipped. Please contact our customer service team to request cancellation.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us:
Pillar and Vine LLC
978-305-1735
pillarandvineofficial@gmail.com
1383 Laird Ave S
SLC, UT 84105
Thank you for choosing Pillar and Vine LLC. We appreciate your business and look forward to serving you in the future.
This is just a sample policy, and you should adjust it according to your company's specific needs and local laws. It's also a good idea to consult with a legal professional to ensure compliance with relevant regulations.
Clothing "Rack" and Furniture Return Policy
At Pillar and Vine, we strive to provide the best possible shopping experience. Our return policy is designed to ensure your satisfaction.
Eligibility for Returns
Returns and refunds are accepted under the following conditions:
Item Not Received: If the item you ordered never arrives.
Item Not as Described: If the item doesn't match the product description.
All Other Sales
All other sales are considered final.
Return Process
Return Request: Return requests are processed within one to two business days.
Refund: If approved, you'll receive a full refund, including taxes and shipping fees.
Return Shipping: Buyers return the item using a prepaid shipping label provided by Pillar and Vine.
Refund Issuance: Once the item is returned and evaluated, refunds are issued.
Please note that our return policy is in place to ensure the quality and satisfaction of our products. If you have any questions or concerns, please don't hesitate to contact us.
